Dibs' Logistics had invested heavily in a Salesforce rollout to streamline their fast-growing operations. But after the initial go-live, things didn’t go as planned. The system was over-customized, packed with unnecessary workflows and third-party add-ons that confused frontline users. Sales reps and operations teams were still working in spreadsheets because they didn’t trust the data. Reporting was inconsistent. And the migration from their old CRM had brought over just enough bad data to make everything feel unreliable. User adoption plummeted. Leadership couldn’t get the visibility they needed. The platform meant to simplify their work was now getting in the way of it.
Vetforce Consulting was brought in with a simple ask:
"Can you tell us what went wrong — and help us fix it without starting from scratch?”
We made it our mission to meet users where they were, get to the root of the system breakdown, and rebuild confidence in Salesforce — not just for leadership, but for the people using it every day.
We started with a hands-on assessment, sitting down with users, managers, and stakeholders to hear what was working, what wasn’t, and what they needed to do their jobs better.
What we delivered was a down-to-earth, right-sized solution:
